Cancellation and refund policy

We want you to end up with the right machine. This page explains when an order can be cancelled, when something can be returned, and how long a refund takes.

Cancelling an order

• Before dispatch: call us and we will cancel the order and refund you in full. Nothing is deducted.
• After dispatch: the order cannot be cancelled, but you may refuse the delivery. Once the parcel is back with us we will refund the item value.

Damaged or wrong items

If an item arrives damaged, is not what you ordered, or does not power on, tell us within 48 hours of delivery. Send photographs of the item and the outer packaging — it makes the claim much faster.

We will collect the item and replace it, or refund you in full if a replacement is not available. You pay nothing for the return in these cases.

Items that develop a fault later

Everything we sell carries the manufacturer’s warranty. After the first 48 hours, a fault is handled as a warranty claim: bring the item to any of our counters, or call us and we will raise the request with the brand on your behalf and follow it through to collection. Warranty terms, duration and what is covered are set by the manufacturer, not by us.

What cannot be returned

Because of how this category works, we cannot accept a return simply because you changed your mind on:

• Software, licences and activation keys once supplied
• Consumables such as ink and toner once the seal is broken
• Items damaged by misuse, liquid, power surges, unauthorised repair, or with a missing or defaced serial number
• Products built or ordered specially to your configuration

If you are unsure whether something will suit you, call us before ordering. We would rather spend ten minutes on the phone than have you receive the wrong machine.

How refunds are paid

Refunds go back to the original payment method — the same card, UPI ID, bank account or wallet you paid from. We cannot refund to a different account.

We process approved refunds within 2 working days. Your bank or card issuer then takes a further 5 to 7 working days to show the money in your account. That second part is outside our control.

Delivery charges are refunded when the fault was ours. Where a return is for another reason, the original delivery charge is not refunded.

How to start a return or refund

Call +91 98430 11823 or email pentagon.madurai@gmail.com with your order number. You can also walk into any of our counters with the item and the invoice.