Shipping and delivery policy

This policy explains how we get your order to you. It applies to every order placed on this website.

Where we deliver

We deliver across Tamil Nadu, Kerala and Puducherry. These are the only states you will find at checkout, so an order cannot be placed for an address we cannot reach.

If you are outside this area, please call us on +91 98430 11823 before ordering. We can often arrange delivery by courier, and we will tell you the cost and timeline first.

Delivery charges

• Free delivery on orders of ₹5,000 and above.
• Orders below ₹5,000 carry a delivery charge, shown clearly at checkout before you pay.
• Collect in store is always free — choose any of our three counters and we will keep the item aside for you.

Dispatch time

Orders placed before 6:00 pm on a working day are normally dispatched the same day. Everything else goes out the next working day. If an item turns out to be unavailable after you have paid, we will call you and either arrange an alternative or refund you in full.

Delivery time

• Madurai and Sivakasi: 1–2 working days.
• Rest of Tamil Nadu: 2–3 working days.
• Kerala and Puducherry: 3–5 working days.

These are working days and exclude public holidays. Deliveries to remote PIN codes may take longer. Delays caused by the courier, weather, strikes or other events outside our control are not something we can guarantee against, but we will keep you informed.

Tracking your order

Once your parcel is handed to the courier we record the courier name and tracking number against your order. You can see the status of every order under My orders, or call us and we will look it up for you.

Receiving your order

Please check the outer packaging before you sign for a parcel. If the box is torn, crushed or looks like it has been opened, refuse the delivery or note the damage with the courier before signing, and tell us the same day. This makes a claim far simpler for everyone.

Someone aged 18 or over must be present to receive the delivery. If nobody is available the courier will usually try again; after repeated failed attempts the parcel comes back to us and we will contact you.

Address accuracy

We deliver to the address you enter at checkout. Please check it carefully, including the PIN code and a phone number the courier can reach. We cannot be responsible for a parcel delivered to an address you entered incorrectly, though we will always help you chase it.

Questions

Call +91 98430 11823 or email pentagon.madurai@gmail.com.